At Flex Loop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit flexloop.co.uk or purchase products from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment details (securely processed through trusted third-party payment providers)

b. Non-Personal Information

• Browser type and version
• Device information
• IP address
• Website usage data and browsing activity
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and promotional updates (with your consent)
• Improve website performance, functionality, and customer experience
• Detect and prevent fraud or unauthorized activity
• Maintain the security and integrity of our website

3. Sharing Your Information

Flex Loop does not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers, including:

• Payment processing companies
• Shipping and logistics providers
• Website analytics and marketing tools
• Legal authorities when required by applicable law

All third-party providers are required to keep your information secure and confidential.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze traffic and website performance
• Improve your browsing and shopping experience
• Provide personalized content and recommendations

You may disable cookies through your browser settings, though some website features may not function properly as a result.

5. Email Marketing

If you choose to subscribe to our mailing list, we may occasionally send you updates about promotions, new products, and special offers.

You can unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly at contact@flexloop.co.uk.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. This includes secure SSL encryption and trusted payment gateway providers.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise any of these rights, please contact us at contact@flexloop.co.uk.

8. Children’s Privacy

Flex Loop does not knowingly collect personal information from children under the age of 13. Our website and services are intended for users who meet the legal age requirements in their region.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.

10. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: contact@flexloop.co.uk
Website: flexloop.co.uk